Privacy Policy
Effective Date: 2026-04-03
1. Information We Collect
- Account information such as your name, email, avatar, login credentials, and session data
- Billing and subscription information such as plan, order ID, billing status, paid amount, and provider response data
- Product images, reference images, generation requests, history, and related metadata that you upload or create
- Basic device and log data such as IP address, browser, access times, and error logs
2. How We Use Information
- To create and maintain accounts, process sign-in, and send verification or billing notices
- To grant credits, manage subscriptions, reconcile payments, and process refunds
- To run image generation, content-safety checks, risk review, and abuse prevention
- To diagnose failures, improve the product, analyze usage, and comply with legal obligations
3. How Information Is Shared
We only share data with third parties when necessary to operate the service, including:
- Authentication and session providers
- Billing and payment providers, including Creem
- Email, cloud storage, logging, and infrastructure providers
- Authorities or professional advisers when required by law, fraud review, or rights protection
4. AI Processing and Safety
To block NSFW, face-swap, infringing, and other prohibited use cases, we may run automated safety checks on uploads, prompts, and generated outputs. Requests flagged as violating policy may be rejected, logged, or further reviewed.
5. Data Retention
We retain data for as long as needed to provide the service, maintain billing records, resolve disputes, satisfy legal requirements, and enforce safety controls. After that period, we delete, anonymize, or minimize retained data as appropriate.
6. Cookies and Tracking
We use cookies and similar technologies to maintain login sessions, remember preferences, and collect anonymous usage statistics. For details, please refer to our Cookie Policy.
7. Age Restriction
Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If you are a guardian and believe we may have collected information from a minor, please contact us and we will promptly delete it.
8. International Data Transfers
Your data may be transferred to and processed on servers located outside your country or region, including locations where our infrastructure providers and third-party services operate. We take reasonable security measures to protect data during transfer.
9. Your Rights and Choices
You may contact us to access, update, or delete your account information, and you may opt out of marketing email. We may still keep billing, fraud, or legally required records where permitted or required by law.
10. Contact Us
- Privacy: privacy@loomimage.com
- Support: support@loomimage.com
- Website: https://www.loomimage.com
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