Refund Policy

1. Overview

LoomImage sells digital software services and credit-based usage. Refund requests are reviewed based on whether service was delivered, whether credits were already consumed, whether duplicate billing or technical failure occurred, and any applicable legal requirements.

2. Eligible Refund Cases

• Duplicate charges, incorrect amounts, or unauthorized payments
• Paid service could not be delivered due to platform failure and we cannot fix it within a reasonable time
• Situations where mandatory local consumer protection law requires a refund

3. Generally Non-Refundable Cases

• Credits that were already consumed, redeemed, or used for generation
• Subscription periods that were successfully delivered and available for use
• Dissatisfaction caused by user-provided assets, prompts, rights issues, policy restrictions, or misuse
• Restrictions, suspensions, or risk actions caused by violations of the Terms or Acceptable Use Policy

4. Subscription Cancellations

Cancelling a subscription stops future renewals, but does not usually refund the current active billing period automatically. You can open the billing portal inside the product to cancel renewal or update your payment method.

5. How to Request a Refund

Send your order ID, account email, issue summary, and any relevant screenshots to billing@loomimage.com. We aim to respond within 3 business days.

If approved, refunds are returned to the original payment method. Final settlement timing also depends on the card network, bank, or payment provider.

6. Contact

• Billing: billing@loomimage.com
• Support: support@loomimage.com